Shipping policy

📦 POLÍTICA DE ENVÍOS

MALIAS BY ILO

Procesamiento de Ă“rdenes
Todos los pedidos son personalizados y se procesan dentro de un perĂ­odo estimado de 3 a 10 dĂ­as laborables, excluyendo fines de semana y dĂ­as feriados. Este perĂ­odo puede extenderse durante temporadas de alta demanda.

El tiempo de procesamiento es independiente del tiempo de envĂ­o.

MĂ©todos y Responsabilidad de EnvĂ­o
Los pedidos se envĂ­an mediante USPS u otros transportistas seleccionados por MALIAS BY ILO. Una vez el paquete es entregado al proveedor postal, la responsabilidad de entrega recae exclusivamente en dicho proveedor.

MALIAS BY ILO no se hace responsable por:

  • Retrasos del servicio postal

  • PĂ©rdidas ocasionadas por el transportista

  • Paquetes marcados como “Delivered”

  • Errores en direcciones proporcionadas por el cliente

En caso de devolución por dirección incorrecta o incompleta, el cliente deberá asumir el costo total del reenvío.

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SHIPPING POLICY

MALIAS BY ILO

Order Processing Time
All products are made to order and personalized. Orders are processed within 3–10 business days, excluding weekends and holidays. Processing times may be extended during peak seasons or high order volume periods.

Processing time is separate from shipping time.

Shipping Methods
Orders are shipped via USPS or other selected carriers. Once an order has been transferred to the shipping carrier, MALIAS BY ILO is no longer responsible for delivery delays, loss, or damage caused by the carrier.

We are not responsible for:

  • Carrier delays

  • Lost or stolen packages

  • Packages marked as “Delivered”

  • Incorrect or incomplete addresses provided by the customer

If a package is returned due to an incorrect address, the customer will be responsible for the full reshipping cost.