🔄 POLÍTICA DE DEVOLUCIONES Y REEMBOLSOS

Debido a la naturaleza personalizada de los productos:

Todas las ventas son finales.
No se aceptan devoluciones, cambios ni reembolsos.

Excepciones únicamente en caso de:

• Producto defectuoso de fabricación

• Error comprobable atribuible a MALIAS BY ILO

Las reclamaciones deben realizarse dentro de 48 horas posteriores a la entrega, enviando evidencia fotográfica clara.
MALIAS BY ILO se reserva el derecho de evaluar cada caso y determinar si procede reemplazo parcial o total.

No se emitirán reembolsos por:

• Retrasos del correo

• Cambios de opinión

• Errores aprobados por el cliente

• Uso indebido del producto
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  RETURNS & REFUND POLICY

  Due to the personalized nature of our products:

  All sales are final.

  We do not accept returns, exchanges, or refunds.

  Exceptions may apply only in cases of:

  • Manufacturing defects

  • Verified production errors made by MALIAS BY ILO

  Claims must be submitted within 48 hours of delivery, accompanied by clear photographic evidence.

  MALIAS BY ILO reserves the right to evaluate each claim and determine whether a replacement will be issued. Refunds are not guaranteed.

  Refunds will NOT be issued for:

  • Shipping delays

  • Customer errors in approved designs

  • Change of mind

  • Improper use or application of product